How can we help?

No. No payment is taken on this website. Gifts are made in the Swipe a Need app. Payments are not enabled yet; see How money moves.

Refunds are reviewed one by one and are made only for specific reasons, such as a duplicate or unauthorized charge, a processing error, or fraud. A goal not being met doesn’t trigger a refund, and a request being withdrawn or removed isn’t refunded automatically. See How money moves, or email support@swipeaneed.com.

They will be published on this website before payments are enabled. Until then, email support@swipeaneed.com with any question.

No. Swiping right only opens your giving options or adds a request to your basket. You confirm before any gift is made.

$1. You can choose $1, $2, $5 or $10, or enter your own amount of at least $1.

What is raised goes to the request even if the goal isn’t reached.

Only what you turn on. Public profiles, rankings, amounts and social links are all off by default, and you can change them at any time in Settings & Privacy in the app.

Only gifts that have fully settled count, minus anything refunded or reversed. Settling can take a little while.

There is no mandatory platform fee, and donors pay no processing fees. Applicable card processing and payout costs are borne by the recipient. You can add an optional tip for Swipe a Need; it starts at $0 and goes to Swipe a Need, not the recipient.

Requests will be reviewed by our team before they’re published, and recipients’ identity will be verified before any payout. Identity verification is planned and isn’t in place yet. It confirms who a person is, not the details of a bill. Some everyday needs are planned to be self-reported and not independently verified. See Trust & Safety.

Once the app is available, open the request and choose Report this request (you need to be signed in). Or email support@swipeaneed.com with the link and what concerns you.

Account deletion is started in the app: Settings → Delete account. You confirm with a recent sign-in and by typing DELETE, which starts a 14-day period during which you can cancel. Deletion can’t start while a request has gifts or a payment or payout is in progress. Records we must keep for financial and legal reasons are retained. The app isn’t available yet, and this flow is still being tested. Full account-deletion details will be published here before public launch.

Email support@swipeaneed.com.